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FAQ




Why a website?

First of all, the public now expects businesses and organizations to have a Web site -- one that can, at the very least, supply basic information and a means of getting in contact. A Web site has become nearly as essential as a telephone or fax machine or printed brochure.

But apart from fulfilling the public's expectations, a Web site will also help your business increase profits. Increasingly, people search the Web rather than the Yellow Pages when looking for a service or product.

If they don't find your business represented, they will find your competitor 's.


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Do I need a website?

With the economy at crisis levels, a natural inclination is to tighten belts and avoid extra expenditures. But as markets shrink, it's even more important for your company or organization to attract new business and retain current clients.


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What can a website do for me?

A few examples of immediate, practical benefits:

Expand the effect of a print ad. Addition of a Web site address to an ad, even a very small one, means that anyone intrigued by the ad can immediately access much greater amounts of information about your company. The effect is heightened when you add suitable photos to your site.

Save time. Much company time and effort is often wasted by repeatedly providing the same information either by phone or in person. Have a section on your site that provides answers to frequently asked questions.

Make it easier for potential customers to find you. Include a detailed road map on your site, and make things even easier for customers by indicating parking lots and bus stops.


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Can you give me some examples of how a website will help my specific business?

The possibilities are limited only by imagination and budget, but following are some benefits that can be provided by even the simplest, most basic "brochure" site:
  • Restaurants: People choose restaurants not only for their food, but also for their ambiance and convenience. Show attractive photos of the interior, and sample entrees on a beautifully set table. Have you had good reviews? Reprint them on your site. Show your menu. Advertise special offerings and services such as business lunches, catering, etc. Post testimonials from satisfied patrons. Include a printable map, which shows the location of parking and bus stops.

  • Professional Services (attorney, doctor, dentist): For these services, which can't use conventional advertising methods, a Web site is especially valuable. Here is an accepted way of showcasing your areas of specialization. Do you have publications? Cite them. Awards? Display them. Articles or case studies that demonstrate your credentials? Place them online.

  • Design Services (architect, interior designer, home renovator, illustrator, etc.): Here a picture isn't worth a thousand words. It's worth a million. Before & after pictures can tell your story -- without the costs of 4-color printing, plus distribution.

  • Realty Services: Here, too, pictures are a great tool. Show off properties with lots of full-color, large-format photos. Sites are easily kept current with new information and properties.

  • Retail Stores: Even if you're not yet ready for the expense of full-blown e-commerce, a site can effectively promote your business. A user-friendly online brochure is easily done -- and saves thousands in printing and mailing costs. You can publicize sales and special offers. Looking for employees? Post the positions and let prospects contact you by e-mail. Post a printable map showing your location. Customer service is faster and friendlier when customers can contact you immediately, 24 hours a day, by e-mail -- rather than have to wait on the phone, listening to Mozart, and getting more impatient by the second.



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Will a website make my business immediately more successful?

Does a phone, or fax machine or brochure? All are tools for communication and promotion, but need to be used effectively. On the other hand, neglecting to have one of these tools can put your company at a serious disadvantage. No company operates without a phone. A Web site -- and the services it can provide -- is equally essential for a 21st century business.


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I am ready to have a website, what should I do next?

Excellent. The next step is to setup a FREE consultation session with one of our consultants so they can gain better understanding of your business needs. In that session our consultants will explain you all the available packages in much detail and will work with you to develop a solution that will not only meet your budget but also exceed your expectations. Please contact us by phone at 847-208-9721 or by
Contact Form to schedule an appointment.

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Do you provide Support or Maintenance Services for existing websites?

Sure. We do provide Support Services for existing websites at very affordable prices. Our consultants can provide incident level or complete website Support Services. Please contact us by phone at 847-208-9721 or by
Contact Form to get more information about our Support Services.

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What kind of computer knowledge do I need for creating and maintaining a website?

None. If you decide to subscribe to our monthly
Maintenance Plan then you would need very basic computer knowledge only so you can view your own website. We do all the work from “designing to implementing to uploading to maintenance.

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How will people find my website?

Internet surfers will generally find your site in three ways
  • Via a search engine (Altavista, Excite, Google, etc.) or search directory service like Yahoo.
  • Through hypertext links or banner ads from other sites.
  • Seeing your web address in conventional marketing/advertising materials developed by you - your Web address should be included in every piece of paper that leaves your organization and every conventional advertising campaign you launch.
We will help you with all three approaches, as our goal is not just to design your site but to make it successful. Through experience, we know what works and what does not work.


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How much will the website cost?

Each project is different and some sites are more involved then others. Our Website Packages starts from $499.00 and up. To get a customize quote please contact us via phone at (847)208-9721 or via our Contact Form. You can also visit our
Packages and Plans section to get more information.

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What are the fundamental services I pay for to get a website up and running?

Basically, you need 3 elements:
  • Web design - The actual programming, text content, graphics, pictures, etc that formulate the appearance and content of what is seen on your site (to a viewer of the site). Additionally we strive to formulate a design to elevate your site within search engine ranking.
  • Web site (Domain) Name - "www.yourcompany.com" is an example. It is the actual internet address of your site, so that viewers can type it into an internet address bar and find you.
  • Web site Hosting - This is the computer service that actually projects your site onto the worldwide web, so that by typing in your website (domain) name, an viewer can then see your Web Design (Website).


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I’m not a writer. Who’ll put together the content for my new website?

In addition to the technical expertise needed to build and launch a professional website, netPrimo can offer its clients advise on content. From simple modification of existing materials to more complex creation of a new Internet presence, netPrimo has available a staff of experienced, professional content providers. Any one of them will be happy to work with you and your staff to provide targeted copy that speaks to your audience with just the right message and tone.


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How will my new website fit into the rest of my marketing program?

A professionally designed website is a critical part of the overall marketing mix. For optimal benefit, it should mesh neatly with the other elements of your existing program. The staff at netPrimo can work with members of your team to assure a smooth and seamless fit. Through thoughtful consideration of your current efforts, your online presence will supplement and enhance the work you’ve already done and help make the picture complete.


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Do I have to be involve in everyday website maintenance?

Yes, we do provide very affordable monthly maintenance plan which includes monthly hosting fees, up keeping and maintenance of your website. We highly recommend our clients to subscribe to this very reasonably price plan and leave all the day to day maintenance work up to us so they can focus more on what’s important to them. Please visit our
Packages and Plans section to get more information on our Maintenance Plan.

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What is hosting? Do you offer hosting?

The host is the computer or server that "houses" your Web site. It could be in your back office, at an Internet Service Provider in your town, or it could be hosted in another city. Physical location is not important but the reliability, capabilities and support of the hosting company are very important. For the vast majority of sites, bandwidth and storage are far less important than features, support and reliability. You want your site to be available 24 hours a day, 7 days a week and you want a host that will meet your current and growing needs.

netPrimo, Inc. specializes in Website Design and Application Development Services. We do not offer on-site hosting ourselves but through our strategic partners. We have built an affordable monthly Maintenance Plan that includes monthly hosting cost. Please visit our
Packages and Plans section to read more about our Website Packages and Maintenance Plans.

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How can I contact you guys to get more information about the services you provide?

We will be glad to answer any questions that you might have. Please feel free to contact us via phone at 847-208-9721 or via email at
info@netPrimo.com or via our Contact Form.

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Do you know that in North America internet usage went up 86.3% in 2003 from 2001. There are approximately over 200 million internet users today compare to approximately 108 million in 2001.

- InternetWorldStats.com



 
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